What doesn't make me happy? Our hotel, which we made reservations at, did not have a room for Eric and me. Apparently hotels purposely overbook, just like airlines, assuming that not all guests will show up. Guess what? Everyone showed up! The manager of the hotel sent Eric and I over to another hotel, promising us that we would not be charged for our stay there and we would be reimbursed for our original reservation. It has been a week and my credit card is still showing a charge for the original reservation and now Eric's credit card is showing a $180 charge for the alternate hotel. I've emailed the assistant general manager and will take this to their corporate headquarters if needed, but really! Have they never heard of customer service? :(
That stinks! You should write to the Consumerist (www.consumerist.com). Maybe they will post your story, and either someone from the hotels will hear about it and fix the situation, or you might get some suggestions about what to do.
ReplyDeleteHope everything gets worked out!
That's terrible! I have never heard of such a thing! I would be so ticked off! You keep on 'em and don't give up. They owe y'all big!!
ReplyDeleteHave you called the hotels back? Ask for Clint, he seemed like he was willing to straighten out the situation...unless he was just placating us.
ReplyDeleteChuck will call them if you want. We know he will give them a piece of his mind! ;)
I'm sorry y'all had so many problems with the hotels!